Samara from Toronto

We called to have some ductwork reconnected to our furnace from our nursery that was missing. Gus arrived and took a look. Said it was fine but was looking at the ductwork from the kitchen. When my husband said that was from the kitchen he basically said it was Fine and to put a space heater in the nursery. This is for a newborn baby. A space heater is not a solution. When we showed him that air wasn't even coming out of the vent Gus told my husband it was because it had so many turns it wasn't blowing the air as strong as it should be. When we showed him a bag over the vent wasn't even moving he basically said the job was too small for him. Atlas should not send someone out if they aren't willing to do the work. That is terrible customer service. If someone shows up then the job should be done big or small. You would think getting heat to a newborn baby's room would be important enough. Guess not. . We had to hire another company that actually looked and replaced the ductwork that was missing entirely! I would never recommend or use this company ever. OCTOBER 2, 2013 Phil thank you for your call today. As I mentioned on the phone I was not expecting such a proactive response. I really appreciate the time you took to speak with me about my experience and how your organization could make it better. I think this is exceptional customers service and I was surprised and happy to receive your call and your offer to do some service work to show me how effective your company truly is. Thank you again.

Sam was great. He came to my house to help me put together all the furniture for my nursery. He was pleasant, courteous and knowledgeable. I've never seen anyone put together a dresser so efficiently! He also helped me with other problems I had and gave me advice related to plumbing and my air vents that we found out was not hooked up. He is a plumber by trade, as I understand, so his expertise on the leak that I had was invaluable and something that I needed to get done. Thanks Sam. Great job!