These guys are Bait and switch pros!!! All I can say is not to buy a prebuild from this builder, and warn anyone that may be interested of the issues not repaired."
- Approximate cost of services:
- $400,000.00
- What could this company do to improve their services?
- Act on deficiencies within a reasonable time period. Treat the owners with the respect they deserve, this is not a car purchase but I get better treatment from a car dealer.
- Any advice to offer fellow homeowners facing a similar project?
- Do NOT buy a prebuild, have a Qualified home inspector go through on your occupancy day, video all issues and have the builder representative sign your list of deficiencies. then wait.
- Company Response
MOSAIC Homes has spent considerable time attempting to satisfy this homeowner, addressing their concerns. MOSAIC is confident in all its communications during the sales process.
Regarding the tile work, MOSAIC purposefully does not seal some tile work due to the ongoing maintenance burden this places on homeowners. Leaving select tile unsealed allows a homeowner to decide how they would like to maintain their tile work.
Lastly, MOSAIC works extremely hard to ensure homes are delivered to our highest standards when a new homeowner moves into their home. At times, this requires addressing completed areas of a home that doesn't meet MOSAIC's standards. Sometimes this work takes place just prior to a homeowner's possession.