We highly recommend Necker Awnings. We purchased our awning from them in 2009. Cherry was very helpful in helping us to choose the right awning, explained different options. Installation was done on time. I should mention that we live in Mississuaga and company is located in Richmond Hill. We were very happy with product. The reason I'm writing this review is because something happened to the awning this Friday - the motor was working but the awning was not retrackting - remained fully extended. I came home Friday night and my wife was very upset because she thought she broke it. I found Cherry's phoen number called and left message. She called me back within 10 min. After I explained the problem she said she would send technician first thing in the morning. Technician came before 10 AM and fixed the awning within 40 min. Apparently it was a gear that broke. I guess those things happen, nothing lasts forever. But I was really impressed that they responded so quickly. Cherry only charged us for labour and gas. Considering that they are small company and we are located so far from them, it is amazing how fast they helped us with this issue. I highly recommend Necker Awning to anybody.

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