I was NOT SURPRISED to see all the negative comments about Bud's Pools. I just realized that they ARE NOT BBB accredited. Check it out yourself before you deal with them. Their after sales service is terrible. Arrogant, condescending attitude when you have a concern. GET EVERYTHING in writing!! Don't be surprised if they try to gouge more money from you AFTER they install the pool, and you have paid. Their prices are very high, you expect professionalism for this and don't get it. "Caveat emptor"-"buyer beware"!!!.
- Approximate cost of services:
- $3,900.00
- Company Response
I am concerned that you have had this type of experience with us. Upon looking through our records for the past few years, we were unable to ascertain the correct contact information for you as we cannot find a liner or pool install for Gary in Stoney Creek. If you would contact me at the store, I would like to determine and rectify the source of your trouble. To clarify our policies: we provide free, written quotations on site (unlike our competitors). There would never be any surprises unless it was something that could not be determined until the liner is removed. At that point, any additional work and the costs involved would be discussed and agreed upon with the homeowner. Our records do not indicate that we have had any instances such as this in the past few years. You are correct that we are not BBB accredited. That is just a matter of philosophy on paying for reviews. If you look us up on the BBB site, you will see we have a favorable rating there. Bill