Bud's Spas & Pools

Swimming Pools, Spas & Hot Tubs
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69%

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Reviews by rating (past 12 months)

Reviews for Bud's Spas & Pools

Average customer rating:
6.5 10 (41 reviews)

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brucefoster
brucefoster
1 review Hamilton, ON
10/10

Closing Hot Tub

Michael closed our Hot Tub this year. He was courteous, efficient, knowledgeable and helpful, and just a very pleasant person.

Bruce Foster

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Company Response

Hello Mr Foster, Thank you for taking the time to write this review. Michael is truly an asset to our organization. He was happy to know you were pleased with his work. We look forward to hearing from you in the spring to open your pool and hot tub. Happy Holidays! Bill

ferguson.katie.a
ferguson.katie.a
1 review Grimsby, ON
10/10

Hot tub

Bud's Spas & Pools
905-648-7727
597 Hwy 53 E
ON
L9G5E1
CANADA

Opened all the vents on the tub no charge. Came in fast and even followed up.

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Company Response

Thank you for taking the time to write a review! I hope you are enjoying your new hot tub. We were happy to be able to help. Please do not hesitate to call if you have any questions. Thank you, Bill

johnny.b.barclay
johnny.b.barclay
1 review Burlington, ON
10/10

Hot tub

Delivered and set tub returned and ran through procedures .Great information for 1st time user

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Company Response

Thank you for your feedback! It is our hope to get you started on the right foot. Please call the store anytime a question arises. We are here to help. Thank you , Bill

rgagarine
rgagarine
1 review Hamilton, ON
9/10

hot tub water testing

In store testing done and appropriate chemicals were bought. No other issues were indicated at this time

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Company Response

Thank you for taking the time to leave a review of our in-store services! I see you use both our Ancaster and Dundas locations. I hope you find it convenient that our stores are networked together allowing us to test and recommend products without duplication. Sincerely, Bill

skronas
skronas
1 review Hamilton, ON
9/10

Swim spa

Installed a swim spa and the Team at Buds have been very good at teaching me how to use it and to deal with water chemistry.

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Company Response

Thank you for your feedback! Our free on-site orientation and free in-store water testing are something we are very proud of. Our team is committed to getting each customer started with their new hot tub, swim spa or swimming pool, in the best way possible. Do not hesitate to call the store with any questions as they come up. Sincerely, Bill

susan
susan
1 review Hamilton, ON
10/10

Hot Tub

We purchased a new hot tub from Bud's and there service has been great. It was delivered on time and we are enjoying it already!

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Company Response

Thank you for taking the time to write this review! We really appreciate your feedback. I hope Andrew was able to answer any questions you may have had during the onsite orientation included with your hot tub purchase. If you have any questions in the future, please give us a call at the store. We are always available to help. Thank you, Bill

TJOLLY
TJOLLY
1 review Hamilton, ON
10/10

Pool Closing

The staff couldn’t be nicer to deal with when we realized at the last minute we needed a new winter cover. Mike and Fred who did the closing were great and made quick work of it!

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Company Response

Thank you for your kind words! It was our pleasure to make sure your service was taken care of with courtesy and care. Mike and Freddie are outstanding in this regard. They were very happy to see your review! Thank you, Bill

Sean M.
Sean M.
3 reviews Hamilton, ON
10/10

Pool repair

They repaired my jet return quickly and professionally. Showed up on the day scheduled, and were polite and respectful.

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Company Response

Thank you for this great review! One of the things we take pride in is being there when we say we will be! It is extremely rare when something happens otherwise. I made sure the technicians onsite received the recognition they deserved. They were very pleased to see your review. Thank you, Bill

Kim i.
Kim i.
3 reviews Hamilton, ON
4/10

Poor Service on Hot Tub Call

Requested a service call for a low flow issue that was causing pump to shut off. Technician arrived, looked at hot tub for 30 seconds and determined "Pump no good. Very noisy and keeps shutting down." (Direct quote from the work order.)
A $90 (3 minute) service call to tell me exactly what I already knew. He made no effort to undertake any of the troubleshooting steps outlined in the owner's manual as a way to address the low flow issue.
When I complained, I was told that he was very experienced and apparently could tell by looking at my pump that those steps wouldn't be helpful.

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Company Response

Thank you for taking the time to advise us of your concerns with your service call. It is only through feedback that we are able to maintain and where necessary, improve upon the service that we provide to our customers.

I’m sorry that you feel the diagnosis on site was rushed. I understand that the Bud’s service advisor was able to walk you through a number of troubleshooting items over the phone prior to booking the service call in hopes of resolving the issue for free. When these steps did not solve the problem, our technician was booked to come out and notes were made about the troubleshooting already accomplished.

It is always great when a customer can be home for our appointment. The technician was happy to be able to discuss the problems, age and condition of the hot tub with you. Unfortunately without a decision from your husband regarding replacement of the hot tub pump, there was nothing further that could be done at that appointment.

We always hope to do repairs on our first visit if possible or to at least leave you with all the information you need to make a decision on the repair. Our technician felt you were comfortable with his diagnosis when he left.

It is unfortunate that you wrote this review prior to resolving the condition with your hot tub and prior to receiving an invoice. To date you have not been billed anything for this service call.

Thank you, Bill

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bud's Spas & Pools

Bud’s Spas and Pools is a second generation family run business. We’re involved in every aspect of the day-to-day operation and always available to answer your questions or resolve your concerns.

From the initial purchase and installation to maintenance requirements, Bud’s makes sure you have the best possible experience with your pool or hot tub.

Our staff of full-time and seasonal employee’s continues this experience year in and year out, building long standing relationships with you the customer.

Our ongoing customer satisfaction commitment continues today in two convenient retail store locations; Ancaster and Dundas.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Swimming Pools, Hot tubs & Swim Spas
SERVICES
Repairs & Renovation to all makes of pools and hot tubs
BRANDS
Hydropool, Serenity, Hayward, Zodiac, Highbury Pools, Latham
WEBSITE
http://www.budsspas.com
YEAR ESTABLISHED
1967
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
visa, mastercard, debit
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.