Thank you for taking the time to advise us of your concerns with your service call. It is only through feedback that we are able to maintain and where necessary, improve upon the service that we provide to our customers.
I’m sorry that you feel the diagnosis on site was rushed. I understand that the Bud’s service advisor was able to walk you through a number of troubleshooting items over the phone prior to booking the service call in hopes of resolving the issue for free. When these steps did not solve the problem, our technician was booked to come out and notes were made about the troubleshooting already accomplished.
It is always great when a customer can be home for our appointment. The technician was happy to be able to discuss the problems, age and condition of the hot tub with you. Unfortunately without a decision from your husband regarding replacement of the hot tub pump, there was nothing further that could be done at that appointment.
We always hope to do repairs on our first visit if possible or to at least leave you with all the information you need to make a decision on the repair. Our technician felt you were comfortable with his diagnosis when he left.
It is unfortunate that you wrote this review prior to resolving the condition with your hot tub and prior to receiving an invoice. To date you have not been billed anything for this service call.
Thank you, Bill