Worst of the worst experience ever!!! Be cautious when you are looking to hire someone to service your hot tub/pool. Bud's quoted to get my hot tub leakage fixed for $1000, which could possibly be a result that they didn't closed the tub properly for me in the winter. They sent people in, worked on it, made a mess, then says they couldn't find the problem. They left with a mess, and charged me on my credit card that's on file for almost $1000!!!! This is not acceptable, I will report to BBB.
- Company Response
Hello, This has been a poor experience for both parties. The damage done to the hot tub was not due to winterization but due to not properly covering the spa for winter. When contracted to close your spa, we advised to install a tarp or cover cap over the hot tub when winterized. This was not done. The tarp would have prevented rain and melting snow from seeping through the cover and into the hot tub. When we were contracted to open the tub in the spring, it was apparent that water had been in the tub and the antifreeze was no longer present. When filling the tub, a leak was noticed which would explain the lack of antifreeze and caused most likely by water in the tub freezing. In the process of getting authorization for repair and the steps to complete the job, we have spoken to three different representatives for you as you are not in the country: a tenant, a contractor and a friend. This has made it very difficult to get authorization and keep you apprised of costs when we needed to proceed to the next step. As we were not receiving any response from yourself or representatives with authorization to proceed for a period of almost 30 days, we closed out the service and completed the invoice to date hoping to resume when contact was made from you. Leaks in full foam tubs take significant excavation time removing foam to find the source of the leak. We would like to finish the job provided both parties are in agreement on the costs to do so. Please contact me at your earliest convenience to discuss. Thank you, Ken