Reviews

10/10

Choosing the right professional for a home improvement project, especially something as foundational as flooring, can be a daunting task. However, my recent experience with Ralph's floor installation services turned out to be not just satisfactory, but genuinely impressive. Here, I detail my entire experience from initial contact to the post-installation phase, explaining why Ralph's service is worthy of a glowing recommendation. My journey began with the task of finding a reputable floor installer who could handle a complex job involving multiple rooms, each with different flooring needs. After some research and several recommendations, I decided to contact Ralph. The response was prompt and professional. Ralph offered to visit my home for a free consultation and estimate, which was scheduled at my convenience. During the visit, Ralph was thoroughly professional. He took detailed measurements and discussed various flooring options, considering factors such as durability, aesthetics, cost, and maintenance. His knowledge was evident as he explained the advantages and disadvantages of hardwood, laminate, and vinyl options in the context of my specific needs and budget. Once I decided on a combination of hardwood for the living areas and high-quality vinyl for the kitchen and bathrooms, Ralph provided a clear and detailed quote. The quote was competitive and included all aspects of the job: removal of old flooring, preparation of the base floor, installation, and finishing. He also provided a realistic timeline for the project, ensuring it aligned with my schedule. Ralph's team handled the purchase of all materials, ensuring they were cost-effective but of high quality. He even accompanied me to the store to make final selections, offering advice on color matching and long-term wear. This level of personal involvement was reassuring. The installation started on the scheduled date. Ralph and his team arrived early, equipped with all the necessary tools and materials. I was impressed by the organization and efficiency as they began by carefully removing the existing flooring and preparing the subfloor. They ensured the base was clean, level, and ready for the new materials, which is crucial for durability and finish quality. Throughout the installation, Ralph maintained a clean work environment. Dust and debris were minimized, and the area was cleaned up at the end of each day, which reduced the intrusion into our daily lives. The precision with which Ralph and his team worked was remarkable. Each piece of hardwood and vinyl was meticulously cut and laid, ensuring tight seams and a flawless finish. Ralph's attention to detail was evident in how he handled transitions between different materials and rooms. Custom cuts around corners and under door frames made the floors look seamless and integrated. Midway through the project, a few unexpected issues arose with the subflooring in one of the rooms. Ralph informed me immediately and presented several options for addressing the issue. His transparency and clear explanation of the problem and potential solutions were much appreciated. We agreed on a plan to reinforce the subfloor before continuing, which Ralph executed flawlessly without significantly extending the timeline or altering the quoted cost. Upon completion, Ralph conducted a thorough walk-through with me to ensure my complete satisfaction. The transformation was stunning. The floors not only looked beautiful but also felt solid and well-constructed. Ralph took the time to give me advice on maintenance and care to preserve the look and longevity of the floors. Ralph's service didn't end with the installation. He followed up a couple of weeks later to check if everything was satisfactory and if there were any issues. This follow-up service is a testament to his commitment to customer satisfaction and quality workmanship. Ralph's floor installation service was impeccable from start to finish. His professionalism, expertise, meticulous attention to detail, and customer-focused approach were evident throughout the project. The floors have significantly enhanced the aesthetic appeal and functionality of my home, and the work was completed on time, within budget, and beyond expectations. For anyone considering a flooring project, I wholeheartedly recommend Ralph. His workmanship is excellent, he communicates clearly and effectively, and he provides a high level of service that truly sets him apart from his competitors. It's clear that Ralph takes great pride in his work, and the results speak for themselves. With Ralph, you're not just getting a floor installer, you're getting a professional partner who is invested in the beauty and value of your home.

Approximate cost of services:
$2,000.00
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Company Response

Dear customer, it was my pleasure, I have never received such a detailed review, and it is true that when we do a project, we do it with the same passion like it will be our home .It was my pleasure to work for you and thank you again for your review.
Focus on Flooring Team

10/10

I recently had the pleasure of purchasing tiles from Ceramic Decor in Guelph, and I must say, the experience was absolutely exceptional! From the moment I stepped into their showroom, I was impressed by the wide selection and the quality of their offerings. The tiles I chose are simply stunning and were surprisingly affordable. The quality of the tile is top-notch, with a luxurious feel that has transformed the look of my home. I was amazed at how something so reasonably priced could add such elegance and durability to my space. The staff at Ceramic Decor were incredibly helpful and knowledgeable. They took the time to understand my needs and style preferences, guiding me through their extensive range to help me find the perfect match for my project. They were patient and provided excellent advice on both design and functionality, ensuring I was completely satisfied with my choices. Their expertise made the selection process a breeze, and I appreciated their thoughtful suggestions and keen eye for detail. The end result was better than I could have imagined. The tiles have been a fantastic addition to my home, enhancing its beauty and value. Overall, I'm thrilled with my purchase from Ceramic Decor. The quality of the product combined with the outstanding customer service and the affordability makes this a five-star experience. I highly recommend them to anyone in Guelph looking for high-quality tiles at great prices.

Approximate cost of services:
$8,600.00
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10/10

From the get-go, Macho Movers set a high standard for what I anticipated to be a daunting moving experience. I've always found moving to be a stressful endeavor, filled with countless worries about logistics, the safety of personal items, and whether the movers would be professional and efficient. However, my recent experience with Macho Movers turned these preconceived notions on their head, delivering a moving day that was nothing short of fantastic. **Professionalism from the Start:** My interaction with Macho Movers began with their customer service team, who were not only friendly but exceptionally knowledgeable. They walked me through their moving packages, tailoring their services to fit my specific needs. The booking process was straightforward and transparent, setting a positive tone for the entire experience. **On the Day:** The moving team arrived right on schedule on the day. What struck me first was their professionalism; each team member introduced themselves, and they conducted a quick but thorough walkthrough of my home to understand the scope of the job. They were meticulous in planning how best to load their truck, demonstrating their experience and efficiency. **Care and Attention:** As they began to work, I was impressed by the care taken with my belongings. The team used high-quality packing materials to wrap and secure items, paying extra attention to fragile pieces. They worked cohesively, communicating effectively to navigate tight spaces and ensure everything was safely loaded. **Efficiency Redefined:** The efficiency of Macho Movers was unlike any I've seen before. Despite their careful handling, they moved quickly, making the most of every minute. Their experience was evident in how they managed time, ensuring a swift yet careful process that drastically reduced the typical moving day strain. **Beyond Expectations:** Not only did they excel in the expected areas, but the team also went above and beyond. Whether it was offering to rearrange furniture to better fit the space or sharing tips on unpacking efficiently, their commitment to customer satisfaction was evident throughout. **Safe Delivery:** At my new home, the unloading process was equally impressive. The team was careful to protect floors and walls as they moved items in, placing everything in the specific rooms and positions I requested. They ensured all boxes and furniture were accounted for, and not a single item was damaged. **Final Thoughts:** Moving with Macho Movers was an exceptional experience. Their blend of professionalism, efficiency, and genuine care transformed what I anticipated to be a stressful day into a seamless transition to my new home. Its clear they pride themselves on delivering not just a service, but a stress-free and positive moving experience. I would not hesitate to recommend Macho Movers to anyone looking for reliable, professional, and caring movers. They are indeed a cut above the rest, making them my go-to choice for any future moves.

Approximate cost of services:
$4,000.00
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Company Response

Dear Kivees,

First and foremost, thank you for taking the time to share your detailed experiences with Macho Movers. We are thrilled to hear that your moving day unfolded seamlessly and that our efforts not only met but exceeded your expectations. Your feedback is invaluable to us and helps in affirming our commitment to providing top-notch moving services.

At Macho Movers, we understand that the foundation of a successful moving day begins well before the actual move. It starts with the first conversation. Our customer service team is trained to address the varied and specific needs of each customer, ensuring a customized moving plan that fits perfectly with individual requirements. We're delighted that you found the booking process straightforward and transparent. It's our aim to make every interaction with us as clear and stress-free as possible.

Punctuality is a critical component of our service delivery model. Our moving teams are not only trained to be on time but also to handle all belongings with utmost care and professionalism. It's heartening to hear that our team's conduct and their meticulous planning stood out to you from the beginning.

Using high-quality packing materials and employing experienced handling techniques are part of our standard operating procedures. We strive to ensure that all items, especially fragile pieces, are securely wrapped and transported with the utmost care. Your acknowledgment of the efficiency and care with which our team operated reaffirms that we are on the right track.

Our team members are always encouraged to go the extra mile. We believe that moving is more than just transporting items from one place to another. It's about creating a positive and supportive moving environment. We are pleased to know that our team’s efforts to rearrange furniture and provide unpacking tips were helpful to you.

Ensuring that everything arrives intact and is placed according to your preferences at your new home is our top priority. We take great care to protect not just your belongings but also the premises during the unloading and setting up process. It's rewarding to hear that our meticulous approach resulted in a damage-free and efficiently organized setup at your new home.

Hearing that your moving experience with us was stress-free and positive is the greatest compliment we could receive. It is our mission to ensure that each customer feels this way after their move. Recommendations from satisfied customers like yourself inspire greater confidence among future clients and are immensely appreciated.

We are truly grateful for your trust and recommendation. Should you need any more moving services in the future, or if your friends and family ever do, remember that Macho Movers is just a call away. We look forward to the opportunity to assist you again.

Thank you once more for choosing Macho Movers and for your very kind words. We wish you all the best as you settle into your new home.

Warmest regards,

Brad Veldman
Customer Experience Manager
Macho Movers Inc
8023 ON-7, Guelph, ON N1H 6H8