An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
My sincere thanks for your speedy and most efficient follow up and too, for the dedication of your staff, who, I feel went to great lengths to assist us. The lady, Anna, deserves a big 'attaboy' for being so helpful and delightful to chat with. Wanda and I truly appreciate it and you can be assured that we have re-affirmed our membership in your word of mouth advertising army :-). I also very much appreciate you arranging for an inspection of the roof, despite it being an extremely busy time of the year for you and your company. Dedication to a quality job, to the extent that you exercise, is seldom seen here in North America, with Germany being top of the line in my view and Penfolds Roofing being right up there in the top echelon. Thank you again for your follow up and for taking such good care of our concerns.
- Approximate cost of services:
- $0.00
- Company Response
Thank you John for these kind words. Of interest we survey all our customers for improvement and we scored over 89% over the past 7 years for customers confirming their approval to recommend Penfolds Roofing to their Friends and Family. Regards Ken Mayhew, President.