I called Dupont to come out and give me a quote on installing a new air conditioner. They came out and took a look around and explained to me what equipment I needed and gave me a quote. The day of installation the guys showed up late. The guys seemed respectful and courteous but had no direction. They sent me a guy who doesn;t speak english very well and another guy who seemed was just learning. I was very weary about the whole experience. One year later I started having problems with my air conditioner. It took several appointments and technicians to tell me that nothing was wrong with my air conditioner. I called another company to come out and they fixed my problem within 30 minutes. It seems that the thermostat needed changing and everything works great now. With a fumbling installation and technicians that can't figure out simple problems I would never use these guys again. I have since transferred my warranty to another company.
- Approximate cost of services:
- $4,000.00
- Company Response
Hi Mark Henry, sorry for the extremely delayed response. I apologize for your inconsistent experience with Dupont Heating & Air Conditioning. We would like to regain your trust and relationship with our company. May you please e-mail us in regards to what account this is in reference to. We would like to rectify our relationship with you. - Samantha, Dupont Heating & Air Conditioning