I recently had 3 new windows installed in my home by QHI. The job was unsatisfactory from quote to finish. The salesman assured me that there was lots of time for the install would happen during the 2 week time frame necessary. He also guaranteed that the walls would be left in "ready for paint" condition. When the installer arrived for final pre-order measurements he told me that no, they are not drywallers etc. and it is basically my problem.
After a one month delay, the job starts. I pointed out during the process that there were some deficiencies. I was told that I am mistaken and the install finishes. When I contacted the manager and pointed out my concerns and the fact that I had pictures to prove them, a re-install was scheduled. The job foreman contacted me and told me the job was done correctly, then admitted shortcuts were taken but it was OK and finally agreed that yes, it needed to be redone.
On the second install, during the window removal, it was discovered that adjacent wiring had been completely compromised and had been left as a dangerous fire hazard. The manager was on site and seemed apologetic and knowledgable about correct building practices but only stayed for part of the job. The completion was again second rate and a third install was needed on one window to complete the job correctly.
In summary, while the VinylTek windows are a great product, the install was not left as promised, was 5 weeks later than needed and the installers either not properly trained or just prone to shortcuts when they feel the homeowner not knowledgable about the process. The manager did his best to try to make it right but I would never recommend this company to anyone.
