jiayue

For the first incident at the Whitby store I have to totally agree that you were dealt with inappropriately, but it is most likely because it is a new store and many people are unfamiliar with the procedures for customer pick-ups. Nobody at any store is trying to take your money without giving you the product, and in fact that is completely the opposite from what we aim to do. Not that that is an excuse for poor customer service though, but my recommendation would be to contact the store manager at the Whitby location, or contact Rona head office directly with your complaint.