Audrey in Hamilton

Please before you decide to use this company, look them up on the Better Business Bureau. I wish I had have. Our experience was nothing short of horrific, including extortion to get all of our belongings back. I heard about this company from a positive experience someone else had. It seems like sometimes they do complete the moving service, and sometimes they take opportunities to extort their customers (see Better Business Bureau complaints). Our experience was: We submitted an inventory and were quoted 5.5 hours of moving with two movers. It took them over 7 hours to load the contents of a one-bedroom apartment into their truck. We found out that they declined an offer from the resident manager to put the elevator on service for them, and moved slowly taking one item out at a time. Video footage of them in the common areas confirmed our suspicion that they were completing the move purposefully slowly. After 7-hours, they told us the truck wouldnt start. When we contacted the company manager, Sam, he was aggressive and confrontational. He threatened to unload all of our belongings onto the street, now at night as the move-out had taken so long. We had to try to talk him down although we were in a position of feeling like we had no power. They took all of our belongings to their facility saying that they would deliver them at some point the next day. They didnt know when. We felt like our belongings were being held hostage, and Sam continued to make threatening remarks. We were very scared of our belongings being somehow damaged or lost because of remarks that the manager made. We later learned that the threat was around extorting us for more money, not damage, but we were scared and felt helpless. We had no belongings and had to find somewhere to stay overnight. We read other reviews on Better Business Bureau where the company charges the credit card used for deposits with exorbitant fees or changes quotes overnight. We looked and our quote had changed now to a total of $1400 for a secondary move on the next day. The next day, two new movers arrived at our new home. They refused to unload the truck or turn over any belongings unless we paid a fee of over $2,100 (not including the deposit already paid). Over $1000 more than our original quote. They refused to show us any invoice. The company did not respond to any calls. We felt trapped as they had ALL of our belongings in the truck. We had to pay under protest. We learned that a moving company withholding your items while demanding additional fees is an offence under the Consumer Protection Act. After we later received our invoices, we saw they charged us for multiple travel times which were not used, the full time used by their movers on the first day, and several hours on the second day even though the movers only worked for 1-hour. I have had only positive experiences with movers before using Happy Endings. Please, please do not make the same mistakes that we did by using this company. It is not worth the risk. We found out now that there is a Canadian Association of Movers. Next time we have need, well probably choose someone from this association.