Terrible company. And Courtney, please don't respond with your stock message pretending to be concerned, because your company has already had numerous chances and it shouldn't take a review on a website to get any response from customer service. We ordered 5 sessions of weeding, fertilizer, overseeding from this company. We were told we'd get an email 24 hours in advance. We did. It's now over a week later and no one ever showed up. I called last friday and the rep said she was trying to get ahold of the tech and get him out same day. She put me on hold but couldn't reach him and promised to call me back that day. No one showed up, no one called back. Called back later that night and couldnt get through due to "high call volume." Called monday morning, told there was a high call volume again and they said they'd call back as soon as the next agent was available. Hours pass, no call. Call back, same message, told them i've already been waiting hours.. "Oh we haven't started call backs yet, you should hopefully hear from someone at some point today." Couldn't give me an approx time or even guarantee it would be today. I asked to speak to a manager but apparently there is no manager on site and managers can't cancel service. So i guess i'm just stuck then. IGNORE these guys when they knock at your door. Find a local company who really cares and who you can actually get ahold of. These guys are in way over their heads and don't have a clue how to run a business. You don't serve an enormous area from one depot in Mississauga, refuse to send anyone but the regular person out even when that person is behind, then have no one available at customer service. Waste of time.
Hello, I am sorry to hear about your bad experience with us. If I can help you in any way or answer any questions or concerns you may have please email me at firstname.lastname@example.org and I would be happy to help you. thank you
Friendly and professional. Fixed the screw-ups of previous contractors in days. He was very careful and particular both about the integrity and aesthetics of his work, and made sure to out up lots of tarps and thoroughly clean up when he was done. Wouldn't chose anyone else now.