Window and door full replacement entire home
Nightmare , The pictures tell the Full Truth. Nordik has been nothing but a nightmare from the beginning in 2021 to halfway through 2023 and still fighting to resolve our leaking windows, damaged windows, damaged home damaged and leaking doors, sawdust in the middle pane of a window, We were told by a Highup sales manager, that we unfortunately got stuck in the crossfire as the company grew too quickly! Not sure what kind of response that was to our concerns, but did not give us any comfort! We chose to wait and give them the benefit of the doubt to make things right but its been over two years. We have been patient enough. We are allowed in May 2023 for a final service visit as we were promised everything would be done, and we could end this nightmare, butinstead. $$$$$ more damage to our home! Its NOT WORTH the STRESS and we also lost the opportunity to receive the Government Grant as Nordik took too long to get it right ! 27+ days we have given them to do work in our home every time more damage happens! Every window in our home leaked from the very beginning after installation the installation team was a nightmare zero respect for our home or us every other visit moving forward we keeping assured that this is the last nothing seems to be getting done right which is confusing considering the windows were measured and made by Nordik if theres a defect or damage they should be able to just remake the parts, not keep measuring and taking everything apart only to find out its not fitting! They have attempted five times each time taking my window apart to find out that the new measurement and the new glass does not fit but it is stressful and just watching our heat. Leave the house during the winter months and AC in the summer months for two years and counting , which was the whole point of replacing our windows in the first place! Anyways, somehow they keep blocking my reviews from Google not sure how but figured I would try a different route as I wish to God I saw some of these reviews and did at our homework before we signed up! The stress is NOT WORTH IT!
- Approximate cost of services:
- $40,000.00
- Company Response
Hi Lyn, we appreciate you reaching out to us with your concerns. Firstly, we would like to clarify that companies do not have the ability to remove reviews from Google or any other review platform. If that were the case, you would likely only read about 5-star customer experiences on each and every company's page. We believe in transparency and value both positive and negative feedback as an opportunity for improvement.
However, we apologize if there has been any confusion or misunderstanding regarding your review. We strive to address all customer issues promptly and ensure satisfactory resolutions. We stand behind the quality of our products and installations, and if there are any defects or problems, we are committed to repairing or replacing them as needed.
To provide you with the assistance you require, we kindly request that you contact us directly and provide more details about the specific project you are referring to. This will enable us to investigate the matter thoroughly and work towards a resolution. Our goal is to ensure customer satisfaction, and we would appreciate the opportunity to address your concerns directly.