I used Always Plumbing to check a furnace at ony of my rental properties. It was a Saturday and they were the only ones I could get to come out. I spoke to Melinda and she informed me that the call out fee on Saturday would be $169. She said that if he was there only a short time (we thought it was just the pilot light) there would be no additional charge and they billed by the hour after that. She repeated several times that the technician would not do any additional work without my prior consent. She even told me that she had instructed technicians to leave a jobsite without completing repairs if the landlord could not be contacted for authorization. The technician called me at 12:13pm to say he could not locate the house. My tennants called me at 12:37pm to say that the technician had left and the furnace was working. I assumed this meant there was no additional charges other than the call out fee. When I checked my credit card statement, they had charged me almost $600!!!!!!!!! ***UPDATE THE SITUATION WAS RECTIFIED WITHIN 2 DAYS AND A REFUND WAS ISSUED****

1 of 1 people found this review helpful.
Was this review helpful?