Anne Simpson from Oakville

We were a member of Atlas Care's service plan and joined after our furnace broke last year. Last month, the furnace was making an awful noise. It turned out to be the vent motor, and because we were members of their plan, they replaced it free of cost to us within 24 hours. Unfortunately, the furnace broke down again later that week. They came immediately because we had no heat and tried to diagnose the problem. We were concerned that this might not be the right diagnosis, so a senior tech who was very familiar with our furnace came in from a different location. While we were deciding what to do, Atlas care temporarily repaired the furnace and left space heaters so we were not cold. After lots of debate, we decided it was a time for a new furnace. We were able to get the furnace we needed at a great price because of their scratch and dent sale. The installation went well, and there were no extra charges for running new vent tubing so that it was up to code, a new thermostat or anything else. Very happy with the service, especially from Nemo and Jeff. I also loved the binder with all warranty information, instructions, etc.