ikhan11

moved from ON to AB Calgary. all was good till after delivery. they lost 2 twin mattresses and after I initially contacted them, they send me a form to fill, which I did right away after which they contacted me once to send me a picture of a QUEEN mattress..low effort lol. I called several times and they picked up maybe three times. I had to use a different number to ensure they picked up the calls. the person's on the phone told me that the issue was being dealt with by their supervisors/dispatcher, but when I asked if I can speak with them they said they are NOT supposed to give us their numbers.. THEY obviously do not want to deal with this. There is no contact from them at all, no updates nothing. terrible customer service.