RAE

Same feedback as others below. Dyson is highly unreliable, and their agents, while pleasant, do not follow up as promised. I bought and returned a defective Dyson airwrap. I agreed to an exchange. I returned the unit using a Dyson account Purolator label. I called (one hour wait) to confirm shipping since I didn't receive a shipping confirmation. I also emailed (no response) and did the chat 3 times - all agents promising that I would get the shipping notification shortly. I did not receive the shipping notification, and was later told that they didn't receive the unit. They then found the unit one week later, and advised that I'd have to wait another 14 business days (or 30 days - both timelines claimed) to be able to cancel the order, if I didn't get a shipping notification. Brutal customer service for such a large company. Would never buy from Dyson online again.

Highly recommend. I recently set up a law firm, and was having challenges with setting up a business-grade IT system myself. Within 2 days, Lukas set up a lap top with dual screens, keyboard and a docking station, plus added all my desired licences. Yaro came in person, personalized the set-up (including pairing to printers, headset, etc.) and troubleshot a number of issues. Responsive, excellent service, at a reasonable price. They will continue to be my go-to IT service for small business needs.