This is a case of total neglecting, careless and incompetence connected directly with Jim. Well over 3 years since GEM has installed our front door, installer at the time had to use our tools to install the door which turned out to be well over a 1/4 inch offset -judging by the manufacturer who just recently came out to try to fix many issues with our door-. A real dreadful experience, just about a nightmare still remain. Shame on You! Watch out folks, dont get involved with this people!!!! Despicable!

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Company Response

Thank you for sharing your feedback regarding our service, we are sorry your experience did not meet your expectations, for 60 years GEM has endeavoured to attain 100% customer satisfaction and we are proud to say that in the vast majority of cases have been able to do so, but in these rare occasions when we do not, we take customer feedback very seriously and make every reasonable effort to rectify any dissatisfaction. We are currently looking into your file and investigating this issue and we will contact and advise you accordingly to a solution in due time.