Rochelle from York

It took us a long time to make the decision to add onto our house but finally we did and chose modular to complete the structural work on our Reno. We ran into delays with some trees on our property and we had to change the plans a few times. So it took us a long time to get started and I think the company was just as frustrated as we were! That is the one area we could have used more guidance from modular but it was a complicated situation with trees and property lines. In the end, once things got going, things were on time for the build and exceeded our expectations on quality. We chose to do a lot of the finishings on our own and we really appreciated that they allowed for that. The best thing about modular was their use of basecamp and being able to have a visual of the budget all broken down. They were also very prompt at responding to issues: We had plumbing issues once we moved back in and their response time to everything was really quick. Their staff was friendly and professional and actually listened to our ideas. They allowed for the changes we made as we went along without making an issue of anything and did not charge us an arm and a leg to make our desired changes. We still have a few fine details to be completed at this point but overall we have been very pleased. Obviously, a Reno of this magnitude is stressful and there were some hard moments for everyone involved as we have a young family and had strict timelines. With a young family, two working parents and a project this large there were of course times that we were disorganized...but modular worked well with us and got us to our goal. I would recommend modular, particularly for people who like using the computer and technology in their day to day and who have busy lives as modular tries to make the process easy on clients.

Great service and easy to make an appointment at a convenient time. Very happy with the company. We had a major renovation and getting the ducts cleaned really made a difference we also liked the fresh smell after the cleaning too!