John Scheianu from Calgary

Overall my experience with this company is very good, and from my experience everybody has something to learn. The company showed a very quick initial response to my request for quote, and was very flexible and polite. At pickup I was offered the option to get extra packing for my large TV, I asked if it is mandatory, the answer was no, so I declined the offer. During transportation my TV was badly damaged. After delivery I realized that the contract had no provision for compensation for such an incident, once I declined the option for extra packing. Still I made a claim, customer support was excellent, and accepted to pay $500 for the damaged TV above the contract stipulations and above the contract deductible. Also the company was very quick to accept that I was charged $100 in excess, and agreed immediately to return that as well. Now in short here are the lessons we home owners learn: - accept and even require extra packing for all fragile items like TV, don't rely on the default blankets - if an accident happens, make a claim with the company and wait for completion before going to BBB and here And here are the lessons the company has to learn: - require extra packing for fragile items like a large TV, don't make it optional. - explain clearly to clients that default blankets are not meant to be used for fragile items, what the consequences would be if the items are transported without extra packing