Fabrice de Dongo

Back to ColourWorks for a second time, and these guys really don't disappoint. Attentive to detail, professional and great service makes choosing Dee and his team easy work, and we will be going back to him for as long as he's willing and able to take our business!

Found WaterWorks on this site, and was impressed by number of reviews and the high score. So I called and an appointment was quickly set up. Larry came by and we discussed what needed to be done: 1) snake drains, and 2) address issues related to our tankless hot water system. He snaked the drains and diagnosed the tankless hot water issue, suggesting that I speak with a colleague of his to learn more about the replacement options available to us...there's no rush, so I'm not upset that I haven't heard from him yet. Larry was only able to fix one of the faucets because replacement parts were not available for any others. Turns out the replacement cartridge was defective and he came back a few days later to replace the replacement, at no charge (much appreciated). Each time he was here, I received a follow up call from the office to make sure all was good and to please write a review. This was followed up by a few email asks for the same. By phone, I replied yes, and that I'd get around to a review when I had some time. Now, five or six requests later in under two weeks, I'm fed up of being asked to provide an online review! Larry performed his job in a pleasant and professional manner - that's what I expect as a client. But I think I'll be looking elsewhere for the bigger work because, frankly, I can't stand the thought of paying good money AND then being badgered to provide an online review. Shame, really.

My wife and I chose ColourWorks based on three competitive quotes, and couldn't be happier with their work. Our challenge on this project was the fast-approaching birth of our first child, and Dee and his team were able to help with timing and workarounds, as other trades were in to do some minor work as well. In every job, there is the initial scope of work, and anything else that comes up in the course of the work. Their work speaks for itself, really - it's great, and it's what I expected. What impressed me the most, though, is their ability to adapt to multiple variables that this job entailed - various trades at different times with different requirements. The work was done to my satisfaction, not just theirs - that difference may sound subtle, but it's the difference between repeat business and a one-time, what-was-that-company's-name-again?