Jerry Schramek

Last Friday evening at 8 pm Jan 19 I contacted Justin a sales associate for Aire One KW for advice on a Furnace issue I was having. I gave Justin all the details and asked for his advice. Saturday Morning he called me with 3 options.One replace a defective part knowing that my 17 year old system could last at best another few years. Two replace the furnace which he gave me a very good quote on after investigating online. Three put in a Heat Pump System taking advantage of the government rebate which covered close to 50 Percent of the total cost. I chose option 3. At no time did he try to push any of the 3 as he knew I was doing my own due diligence on the options presented. As promised he had the installers come in Monday morning and start the installation. Justin said it could take 1 or 2 days to finish the project depending on the complexity of the install. Tariq and Wahid the installers were on time and exceptionally polite and respectful in how how they treated my home. Of course I asked all sorts of questions and they answered each one very carefully with a great deal of patience. As usual there were all sorts of issues which came up which meant it would take 2 days to do the job properly. They were very meticulous in how they installed the project and pointed out options for placement of the various pieces in my home. Not once did they try to up sell me on anything and there was no suggestion of increasing the costs even though there were extras that had to be done. They finished in 2 days cleaned up the entire area perfectly and instructed me on how to run the system using my phone. Being 71 I am not a computer or I phone wizard so their patience in teaching me was greatly appreciated. Thank you to AIRE ONE KW for making this a pleasant experience with no HICCUPS . Jerry Schramek