Sara from Whitby

I would never recommend this company. I found Air Quality Control on wagjag in November. I had contacted them regarding installing a new furnace and A/C. Justin came over and gave us a quote on a 90000 BTU furnace. We decided at the time that we would wait to install the furnace and A/C at the same time. We contacted this company again in March and Justin came back out. He again quoted us on a new furnace and A/C unit and also a new A/C slab and agreed that we would use his company and the installation would be the next day at 9am. The installers showed up the next morning at 11am after I had to contact Kim from Air Quality Control. The installers were here until 7pm in which through those 8 hours they did not make any contact with me at all. I would see them now and again to use my washroom. Justin showed up around 6:45pm to collect the money and say he was going to check the work that was completed. Later that even my husband came home and inspected the work this company had done and was completed surprised! Air Quality Control did not install a new A/C slab as tthey advised they instead used our broken old A/C slab and put some little rocks around the slab that they found in my yard. When my husband checked the furnace he noticed that they also put in a 70000 BTU furnace and not a 90000 BTU furnace what we paid for. The next morning we contacted Kim and explained what we found. Kim explained to us that a 70000 BTU was the same as a 90000 BTU furnace and not to worry about it. We demanded to speak with Justin " the owner" and she had him contacted us back. When we spoke to Justin we were giving the run around saying that he wrote on the second quote a 80000 BTU furnace and when he contacted the manufactor they didn't make 80000 BTU therefore he went with a 70000 BTU which is way to small for our 2800 Square foot home. ( This was explained to us by Justin in the beginning and also 3 other furnace companies) After all day of fighting with this company to come and take out this furnace and put in the one we paid for Justin explained he would have someone come out the check the furnace and to see if it would be okay for our home. We allowed this contractor Jonathan to come in and he explained that our therostate wasnt working and to change it and also the broken slab that my brand new A/C was sitting on was not safe and needed to be done right! This still wasn't the solution to our problem! I wanted the furnace I paid for and also was extremely frustrated about the broken A/C slab. I then contacted Kim again and she advised that Justin was going on hoildays for a week and he would need to deal with them when he returned. Justin came back to our house on 03.-26-2013 and advised that if we weren't happy he would replace the furnace with the 90000 BTU but if we had any proablems we would be on our own. He then scheduled the instalation for the next day and also for a new A/C slab to be installed. On 03-27-2012 Justin showed up around 11am and dropped off my new furnace in my gargage and said that they couldn't install it that day and it would need to be tomorrow at 9am sharp. On 03-28-2012 the same installers showed up at 10:30am and 11am and began the work. The finally installed the proper furnace and also replaced the A/C slab with a new one. Once the work was completed the installers didn't say good bye or advised me they were completed the job. Justin was also to show up in which he didn't!!! Surprise!! The wrap up this horrible experience, I would never recommend this company to anyone. We were mislead from the owner and when we caught it we were giving the run around for almost 2 weeks. In the end this was a REALLY BAD EXPERIENCE!!!!!!