Called this company because of previous work done in the past. Called in the fall, when the installer came all he had to do was lift the old and install the new self flashing ones for do it yourself installation, we had ordered. The job looked good until a few days later, it got very cold and windy and up on the ladder we found cold air coming in all around the skylights. Called the company and when a worker came weeks later, he said from the ladder he could see to the outside. He proceeded with the fix by placing a bead of outside grade black caulking all around. The house smelled toxic, had to open all the windows, by this time the weather was cold. We taped and insulated with vapour barrier and you could still smell the stuff. We had no snow or frost around the skylights.They finally came again the end of April, they were suppose to re-install properly, instead one guy inside removed the caulking and another outside with a CROWBAR lifted the bottom part of the skylights and only caulked that part. The skylights are screwed on to the roof !! This is what ruined the old ones in the first place and I told Linda that at the start of the first call. When we questioned why this other quick fix, when the manufacturer recommends TWO beads of caulking be placed down between flashing and roof all around the skylights, we were told that maybe they are not familiar with Colombia skylights AND did Chouinard approve these skylights? I called Linda twice while the workers were here on the Monday, the call was returned on Friday. We had nothing more to say to them at this point.They now have added interest to the invoice. We need to hire someone else to remove and re-install the skylights properly. We had heat loss all winter long, and this could have been fixed properly in the fall but, this company chose not to. Linda has definitely not been fair to us and they want interest?? How about doing a proper job in the first place ??!!
- Approximate cost of services:
- $809.94