Big snowstorm last night (Dec 16). Heavy wet snow 30cm deep. I am in my eighties and cannot handle it - I have tried and it's too much. Road cleared this morning. It is now 5 PM but no sign of Central Snow for us or our next-door neighbours' driveways. Missed an appointment today, and was lucky to be able to postpone it till tomorrow, optimistically. If this happens again, I will have to ask for my money back and try some other company. Peter Bailey, 48 Appleby, Ottawa
- Approximate cost of services:
- $385.00
- Company Response
We have arrived before the competitors in your area. We come usually twice before anyone else comes once. we understand booking an appointment on a 39cm snow day can be frustrating and you were halfway on a tractors route meaning it take a few hours for us to arrive...the reality is that we did come we did provide the service the 4 neighbours on your street that also get the service are happy. Its just a rare coincedence that your appointment was at the perfect timing on a 39cm storm. The roads had 39cm so even if your laneway was done 2-3hrs earlier the city was at a standstill in terms of traffic school busses were cancelled OC transpo busses were stuck blocking meadowlands and other routes. We wish this didnt happen on your first year as a customer with us and on the 2nd storm of the year so you could have a different perspective on how fair the level of our service was. We promptly gave you a pro rated refund and noticed the company you switched to constantly showed up 24 hrs slower then us for the rest of the year... we didnt want to say anything to rub salt in a wound but we wish you the best and do understand your frustration during this 1 outlier of a 39cm in 7 hr snow event.