During our annual maintenance appointment it was discovered our AC UNIT wasnt working properly. The tech discovered the coil was faulty. Fast forward to when the parts arrived - we receive a call from Arpis and they inform us the coil repair would be free. Arpis had contacted Lennox who wouldnt cover it but Arpis did. A very pleasant surprise indeed. Vanessa and Tanner arrived on time, outlined what they would be doing and kept me updated. After 5 hours of install time (this is a big job) they both took the time to answer my questions. Vanessa also suggested a few products that would benefit us, was upfront with the costs and didnt pressure me into the purchase. Highly recommend Arpis. Their Platinum program is worth the cost, its very reasonable and the benefits outweigh that cost. From the customer service representative that answers the phone to the techs that do the work in your home- they are respectful and friendly.
- Approximate cost of services:
- Company Response
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with Arpi’s.
We look forward to working with you again in the future!