Reviews

10/10

A big thanks to Allie and her team for doing such a great job cleaning our home. We have two dogs and two small children, so needless to say, staying on top of the cleaning is a challenge. Allie at Sugar Tree is a pleasure to deal with, I would highly recommend her company's services.

Approximate cost of services:
$140.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Stu! I think I am the winner, your family is so sweet, and we love visiting your dogs every couple of weeks!!

10/10

I used Platinum Pro last year for an exterior paint job for the house we were selling. They did a good job so I asked Chris to give me a quote to paint the interior of our new house, approximately 2300 sf. Chris has hired some new staff since I last used Platinum's services, and I was impressed right off the bat, when Dave came over to take measurements for a quote. Our new house had been a rental, and there was a fair amount of wear and tear to the interior walls, and we needed 14 interior doors sprayed, a sizable kitchen island sprayed, and touch ups to the window sills, as well water damage repair to our living room ceiling .. a decent sized job for sure. These guys are true professionals, Dave and the crew did a fantastic job. They kept the lines of communication open through the whole process. What I liked most about them is that they were genuinely concerned about doing a good job. Dave would offer suggestions that would take slightly more time, but in the end would make the finished job look better. For example, repairing some loose drywall, or touching up the ceiling where the wall colour had originally been over-painted.. and they did a great job touching up the nicks and cuts before they started painting. I greatly appreciated this, as some contractors would rush through the work to get it done, so they can move onto the next job. With the weather being so cold, they set up a spray area in our living room for the doors. This made me a little nervous, but after the job there wasn't a drop of paint anywhere where it shouldn't have been. At the end of each day, they cleaned up the work area, or masked it off, so we were able to keep our routine. With any large job like this, there are always hiccups, but any issues or touch-ups that needed addressing were dealt with quickly and efficiently. In addition, any requests or questions I had for Chris were immediately responded to, and I felt that he genuinely appreciated our business. The fact that Chris also arranged to have a Designer visit our house and offer colour suggestions was a huge help and added value, which saved us a lot of time.. a very nice touch, and Dee was great. I'll be giving them a call in the spring to have them paint our fence and garage doors, for sure. Don't waste your money hiring a company that uses junior temporary workers, there's something to be said for experience. The whole crew was great, but Dave in particular thoroughly impressed me with his level of experience and professionalism (and sometime patience). In closing, I want to thank Chris, Dave, and the rest of the crew for a job well done. I would highly recommend them, and would be happy to speak to anyone thinking of using Platinum Pro.. I wish them continued success.

Approximate cost of services:
$7,000.00
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Company Response

Hello Stu,

Thank you very much for taking the time out of your schedule to write such a thorough and in depth review. It was a pleasure working for you for a second time and the team really enjoyed working for you. I am glad we were able to exceeded your expectations. You have a beautiful home and we are thankful that we were able to apply your personal touches. I will make sure that the team is recognized for all of their hard work. We wish you and your family all the best in your new home. Thank you from Platinum Pro Painters!

2/10

I would not recommend this company. I had a wind damaged roof in March 2012 that Uber repaired. This was the original roof on the house, not installed by Uber. At the time the response was fairly quick, starting work within 2 weeks. In November of 2012, I noticed additional tile damage.. I wasn't sure if they were the tiles replaced by Rick, or new ones. After multiple texts over a 5 month period to ask about his warranty policy and arrange for him to come by, Rick came back and did the repair in March of 2013; and offered to glue down the rest of the tiles on my roof (tabbing). I found out afterwards that the damaged tiles were not the ones he originally repaired, however my frustration is with the fact it took him 5-6 months to respond, and lack of communication. I think if you have a large job to complete, and you get a written estimate and hard timelines (dependent on weather of course), Uber might be an option. However for smaller jobs, or if you don't have a written commitment, expect poor communication and the work to drag on.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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