Approximately 5 years ago we had a high efficiency furnace installed by Mckinnon. The furnace ran well for the first two heating seasons and was a considerable improvement over our old furnace.However,in its third and latter years the equipment experienced several failures where it would not provide heat. These failures were generally quickly repaired with parts covered under warranty but were nonetheless an inconvenience and a concern given that we are frequently on business trips. When the last failure occurred we called Mckinnon to express our dissatisfaction with the equipment and our concern about its reliability going forward. We were reminded by Mckinnon that they were only installers of the equipment and not the original manufacturer. Nonetheless we were asked to submit copies of our original purchase order and some of the latest repair reports. To our delight three days later we received a call from Mckinnon to inform us that sometimes one just gets a lemon and that they were willing to replace equipment at no cost to us with an additional 10 year warranty. The next day we had a new furnace, the same model but obviously upgraded, no fuss no muss and no paperwork. It is a pleasure to know there are still companies out there that take pride in their work and have a true understanding of customer satisfaction. In closing we would just like to add that we have been very pleased with all the personnel that have either come to repair our equipment or install the new equipment, even if we did tell them we would prefer not to see them again. Das & Judy.
- Approximate cost of services:
- $0.00
- Company Response
Das and Judy,
In situations such as yours, we try our best to advocate on our client's behalf with the manufacturer. York/Coleman was very fair and agreed to supply a new furnace to you and you deserved one. We are pleased that you have been treated appropriately and hopefully we will only be seeing you for annual maintenance visits. Thank you for your complimentary words about our company and staff.