SUZANNE VILLENEUVE from POINTE-CLAIRE

I have been a faithful client of Syljack for quite a few years. However, this year, service is non-existant. Last year, the driver would honk or ring the bell so that I could move my car. He did a good job keeping my driveway clean of snow. Of course, driver did clip the side of my garage cracking the bricks and did clip paver also. I let that pass as an unintentional accident. This year, snow has not been removed in a timely fashion. When the driver does come, usually in the dead of night, he doesn't bother to honk or ring the doorbell. As a result, he passes the bucket once in front of my car. Snow further back and on on both sides is not cleared. During the first big storm, the city had passed and completely blocked me in. The driver passed, gave a quick swipe in front of my car and took off down the street like a bat out of hell even though I went outside and was desperately waving at him. He never came back. When I called the office, the woman who spoke to me was extremely loud, agressive and rude, chastising me and saying I had to understand that it was a big storm and that many people were without electricity! What Hydro power outs had to do with snow removal, I have no idea. I managed to get my car off the driveway and parked it on the street and waited to no avail for the return of the driver. As a result my car stayed on the street overnight and I got a parking ticket. The next day, I paid the Grizzly driver to clean my driveway. Every single day for the past 2 weeks, I was away from my residence in order to drive my brother to Maisonneuve Hospital for his radiation treatments as he has Stage 4 cancer. The absence of my car in the driveway afforded Slyjack every opportunity to clean up. My driveway is pitiful. There is snow on either side leaving me only a narrow pathway to rear park my car close to the garage door. There is also a big clump of accumulated snow and ice at the entrance of the driveway. This morning, I called their office at 8:30 and again at around 11:30. Each time, it's voicemail. I left messages. No one has bothered to return my calls. I have emailed and faxed them a Letter of Demand along with photos giving them until 11 p.m. to clean. They have my money so I'm between a rock and a hard place! Will certainly find another company next year! Update: Feb 18, 2013 Because of the clump of accumulated snow at the entrance of my driveway, which caused a big pool of water that is now frozen stiff, the first 2 to 3 feet of driveway is a solid thick sheet of ice all the way across, some 5inches deep at the beginning of the driveway and tapering off to 2 to 3 inches. Please see attached photos of nice skating rink courtesy of Slyjack.