We where told and written in the contract installation the week of May 8 2022. And there wouldnt be any other surcharges and that included the heather being installed as well . After many phone calls to installation department cause our sales person couldnt not help us our pool got installed 3 weeks later which we had scheduled our landscaping co. The week of May 14 which now was pushed back to whenever he was available cause he had other jobs lined up. The installation crew arrived and look at our site which we had a pool removed and already pretty set up told my husband we need to dig more this will cost you another $390. We were shock he told my husband so your getting the pool installed today or not? They installed the pool my husband e transfer to this individual my husband contacted Trevi on the Monday and got the run around finally spoke to a person at Trevi who was not interested in our story and told us we had more digging to do according to our contract and we had to pay. We took pictures of what was dugged out and we are still in the bracket of our contract This is poor customer services after sale reading other reviews I realized that this practice of charging the customers extra is very courant I would not recommend Trevi shop somewhere else one they gave your money they simply dont care
- Approximate cost of services:
- $13,000.00