C

Our front door locked was jammed. Dmitri was prompt in responding to a HomeStars request. He took the time to explain the pros and cons of different types of locks and made a recommendation. There was a bit of miscommunication about day/time, but he nevertheless managed to fit me in, which I appreciated immensely. He was quick and efficient. The only thing he didn't do was replace the plate and screws that goes on the door frame. I noticed that later when I found them in the box. Maybe those didn't need to be changed, but it would have been helpful if he mentioned it. I meant to ask him later, but got busy and didn't.