Bob Willmott from Forest

Rental hot water tank stopped working. A telephone call was made to Direct Energy and a service Technician was dispatched.The technician sent generally works in the Mississauga area but the London technician was on holidays and as a result he was dispatched. He quickly identified the problem and ordered the parts needed to repair the tank. The parts arrived by Courier later that same day and the Technician came back first thing the next day and completed the job. All in all it was a good experience as the technician was very knowledgeable and competent. It was the first time I had ever had a problem with the tank.