Completely Disorganized and Disfunctional
Ordered my front door in March 2021, it didn't arrive until September 2021. No updates provided along the way as requested. Installation and lack of service has been very alarming. Without question, the most dysfunctional company I have ever dealt with. Door was installed crooked, wouldn't close. It took 3 weeks for that to be rectified. Also, the door arrived damaged in more than 6 different areas. The company has been aware of the damage since September, however they refuse to answer any calls or emails to schedule service. It is now March 24, 2022. Over 6 months waiting for repairs with no communication is totally unacceptable. I am at a loss as their Barrie office isn't even open, so it is impossible to talk to or see any company representitive. I would not recommend this company, any new consumers are taking a huge risk.
- Approximate cost of services:
- $5,000.00
- Company Response
Hi David, we apologize for the condition of your door upon installation and if you have not been satisfied with our response. We admit that mistakes we made leading to a delay in servicing your door. At this time all of the components to repair your door are ordered and we will be returning to make all of the corrections as soon as they are received. We are fully committed to fulfilling all of the promises in our contract, to supply, install and warranty your new door for 25-Years and are confident that you will be happy with the finish product. We are sorry for your experience to date and trust things will improve moving forward.