About six years ago we had Encore install a number of new windows and doors in our home. A team of two men took several days to do the installation. We were very pleased with the expertise and work ethic of the installers. There are still a few old windows and doors to be done and Encore will be our first choice when the time comes to get more work done. Now to the point of this review. Recently, the deadbolt in the now six year old front door (an Encore installation) started to give us trouble by occasionally refusing to throw (plunge?) all the way home into its cavity. I called Encore and a man was over at our home the same day to assess the problem. Within a few days a service call had been arranged. All has been taken care of and the door lock is working as new again. My thanks to Encore and their staff for the great service.
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- Company Response
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