Anthony C

EcoTech installed 11 windows in our home in March 2021. Immediately after installation, we contacted EcoTech to report damage to 3 window screens that were installed. 9 months later, and after 3 service appointments where Ecotech failed to show up, these have still not been repaired despite repeated calls to EcoTech and assurances from their Service Manager Maris that the issue would be rectified. Ecotech cancelled the first appointment without any notice until just a couple of hours beforehand on the day we were supposed to receive the service, and then the second appointment was scheduled for over a month later, and the technician did not show up for the appointment during the agreed time. The most recent missed appointment was this morning December 18 at 9am. They had almost a month of lead time to ensure this appointment was met, but they did not perform and no one contacted us. We cannot keep setting aside time for technicians that do not show up. Maris confirmed both the second and third appointments with us. Based on these facts, EcoTech customer service is lacking. This is only window screens at this time. Imagine if any of our windows actually malfunction! We would be out of luck based on this experience. We will avoid doing business with Ecotech in the future.