We had bought shower faucets from TUBS more than 8 years ago & recently 2 of the 3 cartridges started to leak. I went to the Toronto location & I explained my situation to Paul at the counter. Paul was kind enough to help me, he phoned the supplier & told me to send photos of the items & advised me to change all 3 cartridges. He was able to source the parts for me, retailed at $400, free of charge. PAUL was AMAZING, and I thank him, since I had lost the receipts. If you want excellent service, I highly recommend this location. This review is by B. BUTT.