Nice Outcome but many small flaws don't justify the price
I love how this looks and is much more functional than my old his and her closets but for the price I paid I would have expected better attention to details. 1. Soft close doors are not standard and I was not offered them during my consultation. I asked about them and was told it would be an extra $200 for soft close hinges. 2. Doors were installed without the soft pads so they clunk when they are closed. I've since added the pads but a couple of them still clunk. 3. I ordered the more expensive rounded doors which look great from a distance but upon close inspection you can see the cuts where the round corners get added (see photo) 4. One of my drawers doesn't close flush like all the rest (see photo) 5. Door handles were installed a bit high (they are at my shoulder height..I'm 5' 6"...I would have liked to be consulted on the height of the handles 6. We had to adjust one of the door hinges ourself because the door didn't sit flat I would have installed an Ikea system at a quarter of the price had it worked for my openings. For this much money I would have expected perfection.
- Approximate cost of services:
- $8,000.00
- Company Response
We are sorry to see that there were things that you are not happy with. If you'd like to give the office a call we can certainly address any adjustment issues. We are sorry that you were not offered the soft close during the consultation but during consultation or after it can still be done and you are still getting the same deal that you would have at the time of consultation.