Reviews

4/10

Very disappointed with the recent estimates I got from this firm. We chose to move forward with having 2 toilets installed (and thaat work was acceptable), but the remaining item (installing a simple kitchen faucet) was estimated at $750 in labour alone. I thought that was ridiculous and rejected the estimate. I completed that work myself (with no plumbing skills) in less than 15 minutes. I very much felt like the estimator was taking advantage of us. I have used this firm a number of times, was happy with the product (though not always their availability), but this was a tipping point for me, and won't use them again.

Approximate cost of services:
$750.00
1 of 1 people found this review helpful.
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Company Response

Hi Greg,
I am sorry you feel this way about the estimate done on February 11 2020, but I am glad you are happy with the other installations we did for you. We have a standardized flat rate price book, and every job we have is the same price for every customer. Since you a are plan member, you would receive a discount on all work done, as well there is tremendous overheard involved to provide proper service.
I appreciate your review, as reviews help us tweak, and grow our business to better serve our customers. If you any questions about the work done back in February, give us a call, I would be happy to help you out and warranty any work done for you.
I am sorry that this last service call did not go as planned, and I wish you all the best.
Regards,
Michael Yuffa and the WaterWorks Plumbing and Drains team

10/10

My shower faucet handle snapped off, leaving my shower valve stuck in the 'open' position. I literally couldn't turn the shower off! We shut the main house water valve off and contacted WaterWorks via the Homestars website. Waterworks (Natasha) got back to us right away and walked us through their estimating process, and set up an appointment with Michael. They 'got' that we were in a bind, and reacted quickly. I know circumstances probably helped, but Michael was out our place within the hour (as they promised) and was able to help us right away. Super personable guy and I really appreciated his frank explanation of our repair vs. replace options. The work was done quickly, and I think I paid a fair price. I would highly recommend WaterWorks for your next plumbing need.

Approximate cost of services:
$1,532.00
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Company Response

Hi Gregg, thank you for the awesome review and recommendation. It was a pleasure working with you and glad we were able to help.We are a phone call away should you need us in the future. Thank you once again from Michael, Natasha and The Waterworks Team. Happy Holidays!

10/10

Unlike most contractors in my experience - these guys showed up exactly when they said they would (without a big wait), did a great job in a tricky area, cleaned up well, and cost what they promised! Gregg (North York)

Approximate cost of services:
$2,400.00
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Company Response

Thanks for hiring us.