billtate

This is an unsolicited letter of commendation for DrainPro of Ottawa. On September 21st we had a visit from Matt of DrainPro to discuss some minor repair issues. As Matt saw that there was work being done by a restoration company, he asked a rather serendipitous question if we were affected by the flood of August 10th to which we said yes. Matt asked if he could take a look downstairs at the damage. In conversation with Matt, we were shocked that we only had a storm water back flow valve and not a sanitary sewer back water flow valve. This resulted in a detailed review of how it was to be installed and how long it would take. After this Matt asked us the age of our home which is 61+ years. At this point we got another detailed briefing on how cast-iron pipes (which were in use at the time of construction) have a life span of 50 to 60 years. At this point a lot of questions were asked and we were given a very detailed review on what happens post life expectancy with cast iron pipes. Matt demonstrated a very extensive knowledge of this subject, was very patient with all of the questions and was very respectful through all of our questions. Matt and his brother Tyler came back on the 26th of September and started jack hammering out the 40+ plus feet of sanitary service line which included using an industrial fan to remove dust from the use of the jack hammer to the outside of our home. This also included doing numerous trips removing debris in 5-gallon pails to and from their work trailer. It took a full day for this very heavy work to be done in warm humid conditions of the basement. To avoid taking out a wall they carefully tunnelled the trench under a wall so this could be accomplished. They did the sanitary sewer line replacement on day 2 so that we could stay overnight in our home with access to showers bathroom etc. On this day we left the house so that they could complete the work uninterrupted. Later that day we returned and found them installing the concrete patch for over 40 feet of sanitary sewer service line trench. Of note the concrete when mixed was taken downstairs in 5-gallon pails again in a very humid environment. On day 3 a quick return for finishing touches. At the end of each work day, they cleaned and swept the work site which is the sign of consummate professionalism. If you ever want highly professional detailed work accomplished DrainPro can not be recommended high enough by us based on this experience we had with them.

Showed up on time and not only was Tyler articulate but very polite. Left work site cleaner then he found it