Reviews

0/10

NEVER get ASR Movers EVER. I would like to rate them a 0 out of 10, I can't even given them a 1 just for finally delivering the stuff as i had to go back to the old building to get everything they left behind! I was jipped just yesterday! What a terrible company, I had a to move a small 2 bedroom condo (1 bedroom and the other bedroom is an office), I've moved several times and only taken 2 hours maximum in the past). We had the elevator booked from 9am-12pm ASR Movers show up at 10:40, and hour and 40 minutes late! They drag their feet, loading one box at a time instead of loading up the dollys and packing the elevator to its capacity (anything to take more time and increase their hourly rate). They were supposed to disassemble the bed and it took them 45 minutes! (I have a simple queen bed where the 2 sides pop right off, no tools needed) - they "lost" their 2 wheel dolly and didn't show up with any materials to wrap the fragile glass or mirrors so I gave them my own bubble wrap. They took soooo long that they got kicked out of the elevator by security (you would think that if you show up that late you would try and move quicker to meet the elevator deadlines). They tried bringing the rest of the items down the main elevators and took another hour. Security allowed them to go back up and grab the last of the items and come down in one run -- but they took another hour and they got kicked off the property because other trucks had booked where they were parked. They ended up carrying my belongings into the street where they moved the truck to - luckily it wasn't raining! (No idea why this wasn't in this stuff wasn't in the truck already). I had to listen to security complain about how terrible these movers were all day. So now we go to the new building where we are moving to (across the friggin street!). These elevators were booked from 10am-1pm.. but by now it is 3pm, luckily they allowed us to still use the elevator. So they go to the loading dock and they drive into one of the concrete pillars at the loading dock and damage it! They continue their half ass shananigans at this building too (carrying one box at a time to the elevator, and stuffing only one to two items per elevator ride). I had to physically get their 4 wheel dolly and show them how to stack boxes on it to move more items per each trip. They took several hours just to unload the truck and security had to force them to leave again because other people needed the elevator. They finished at 6pm!!... a 7 Hour move for a small 2 bedroom condo going only across the street!! Here's all my items i own: 1 queen bed 1 Dresser 1 Bar 1 small desk 1 3 seater couch 1 Big Screen and tv stand 20-25 Boxes (small and large size) Try to tell me that's a 7 hour move at $65 an hour?!?!!! These movers have no clue what the heck they are doing, I called their manager to complain about the $600 bill and all he gets belligerent with me and says that I have to pay because I have all my belongings now and I should have complained earlier in the day. Well if I complained earlier then they would have held my belongings ransom!!! They also make you sign a waiver saying they are not liable for ANY damage to your belongings.. you mean they don't have insurance?? But they advertise that they are insured.. false! They charge me for an hour of drivetime from Etobicoke to West End Downtown Toronto?? (12 minute drive) I am filing a BBB complaint with ASR movers (if they are even listed) BEWARE of ASR Movers in Toronto or Etobicoke. They will make your move a living hell!

Approximate cost of services:
$600.00
8 of 10 people found this review helpful.
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Company Response

This is the same review as Kathy. No need to create two accounts to share your opinions. One is enough. Thanks