Movers arrived 2.5 hours late. On their way over, they promised, they would compensate me. I told them I planned the move as early as I could to give enough time to move other things and still make it to work the next day. 2.5 hours late is beyond unprofessional and unacceptable.
Upon arrival, I was told they'd give me 10% off and if not I could cancel the service. Who offers 10% off for being so ridiculously late? Where and how was I to coordinate other movers so last minute on a weekend of all times? I was stuck getting them to move my things at this point.
It started pouring at 30 minutes into the move. They started out okay with their pace and started to slow down over time. When it started raining, they said they could not move my stuff in the rain because they still had to go to another move and couldn't go wet. So my partner and I started moving things into their truck while they sat in and called their supervisor. I was beyond upset. Ashamed that I was still moving my things into the van, they finally got up after I insisted.
I hired movers because of a medical condition acting up making it difficult for me to lift heavy objects. I am not ashamed to admit this personal issue but I was struggling with dysmenorrhea that day in addition to my medical condition. And here I was paying people to arrive late and sit while my partner and I moved things. Then they sat some more upon arrival to the new place, saying they need to inform their supervisor they were going to be late for the next move. We had 30 minutes left. They refused to keep going unless I paid and held my belongings as ransom. I argued and told them they could move the heavy things and we would take care of the rest, but they would not start work. They charged me for one more hour!
I didn't have a choice at this point because my stuff had to be out of the place that day. They wouldn't unload the truck if I didn't pay first. After I paid them, they moved things in haphazardly and damaged my furniture. There were scrapes on my glass TV stand, chipping on my vanity, study table and night table. My partner and I were still moving things faster than them. worse, they brought hardly any moving supplies to keep things safe.
I thought these guys were affordable, but let me save you the trouble. Poor service, very unprofessional and charged me more, find someone else!