Stella6

The guys showed up on time to do the work and overall the job was reasonable well done with some minor issues like missing a few pieces of trim. It was in the fall so I didn't go up on the roof to inspect the job until the spring. When I did, I noticed that the plumbing stack pipe wasn't sealed properly in that instead of using the proper 'boot' that seals around the stack, they tried to use a whole tube of caulking so the snow had pulled the pipe away from the caulking and you could see right into the cottage below. I called Paul a dozen times and he promised to come and fix the job but he kept saying we'll do it this week, next week and so on. It's been 3 months now and now I need to find another company to fix this or just do it myself. These guys are pretty good if they show up but don't hold your breath.

I moved into this home 2 years ago not knowing when ducts were last cleaned. Since then we finished our basement and had new floors installed so I thought it was time for a clean. Before commencing any work they checked to see if it was necessary. I was advised the ducts looked clean and was shown pictures. I was told the work could still be done but I may want to wait (a year or 2) and save $$. He also suggested I could just have vents cleaned or do this myself and the visit would cost $0! I am so used to upselling and unreliable service from contractors, this was shocking. I requested he do the individual vents but felt no pressure either way. This saved me a few hundred dollars! I really appreciate the honesty, professionalism and custom care that the company and the staff provide. *This was yesterday and I have already recommended this company to a friend. I will most definitely be calling the duct cleaning specialists again in the future.