Mark Pundzius from Toronto

Our experience is similar to the other reviews on this site. At the front end, the experience is fine [nice store, friendly owner], but once your money has been taken everything seems to come to a grinding halt. To listen to Chris, he must be the least lucky guy on the planet [short-staffed, death in the family, food poisoning]. Since our initial purchase made on June 25, 2012, we've left multiple phone messages/emails with no response. Although his phone answering message makes attempts to update his customers on his irregular hours, no one ever seems to pick up the phone. Going down to the store is a "hit and miss" experience as well. Actual store hours seem to have little connection to the business hours he has posted on the door. In spite of these frustrations, we've persevered in our pursuit to get satisfaction. We had arranged for the delivery of our sofa today [our second attempt at delivery as the first one failed] between noon and 2 pm. It is now 6:30 and we've wasted another day with raised expectations. No one is at the store even though the current phone message indicates that the store will be open "from around 1:30 pm", and neither our phone calls or email message have been answered. We started off our experience pleased, but are now terribly disappointed. We'd been told that we'd have our sofa in 2 to 4 weeks, but it's already been 10 weeks and we're still waiting for a resolution. Chris, it's time to step up to the plate and solved this once and for all! If you can't walk out of the store with your purchase, I wouldn't advise you to shop here. Mark Pundzius