Not responding to inquiries for 6 months
Nordik bought out the company that did my windows. Within the warranty timeframe, a seal on a window failed. I reached out to Nordik who was originally super responsive. They sent someone out to check out and measure and said it would be 6 weeks or so for the replacement pane. That was in April. I followed up in August and was told someone would be in touch and no one responded. I followed up again to ask for a response of whether or not they are going to honour the warranty. I never heard back. Not a great way to deal with customers by just ignoring them.
- Approximate cost of services:
- $5,700.00
- Company Response
Thank you Alana for reaching out and bringing this to our attention. We apologize that the service could not be completed and that you were not given the appropriate updates and answers to the inquiries you were seeking. We'll reach out to you by phone to discuss.