Mary in Toronto

We called SWAT with 3 issues: We had droppings under the enclosed concrete back porch; We had urine come through the bathroom exhaust vent onto the floor!; and there was a hole open to the underside of the front porch that I didn't want to cover without knowing that no animals were trapped inside. Patty from SWAT called us at the beginning of our time window to let us know that Ken would be here in half an hour, which I appreciated. Ken was very helpful and went through all our issues, placing rat-proof screening over the hole to the front porch after checking for animals. He told us it is Norway rats that are accessing our back porch, and put one-way doors over the places they were getting in. He went on the roof, and found signs of mice in our attic space and placed bait there. The mice are presumably accessing our bathroom exhaust vent from the attic or subfloor, so it is up to us now to clean out that vent and fill in holes we find to keep mice from accessing the vent. Ken then did an inside inspection, and showed us signs that we have mice inside our home (droppings behind the oven). We'd had no idea. He place bait behind the kitchen cabinet in the sink area, and did the same in the basement sink area. While inspecting our house, Ken noticed that a piece of soffit or fascia was open, and climbed up and closed it off so no animals find their way in. He also foamed in the spot outside the second floor where some air conditioner piping exits the house and there was space left open around the piping where animals could get in as well. He didn't charge us for those two items, and I appreciated having those two things done, as I had been meaning to have them done, but didn't know who to hire to do them. The last thing he did was to put screening over the roof vents so that the bigger animals won't get in. I don't think it works for mice, so he recommended having the bait replaced every 8 months to one year to keep the mice population down. The bait is green sticks of anticoagulant, and Ken said that it works in a way that dries out the remains so that there is nothing left that rots or smells. Ken also noticed our ant problem and took the time to give us some info and recommendations about that, even though the company does not deal with ant control. When I called 2 weeks later with questions, he took time to answer my questions and welcomed me to call him back with any other questions.

We had to replace our tankless water heater for heating and domestic water, and had an excellent experience going with Belyea Bros. We spoke first on the phone with David Graeme, who reviewed our situation (an improperly installed unit left by the previous home owners) and he sent Craig Hood to our home to examine the unit. Our situation was somewhat complicated and we appreciated that Craig discussed the situation with the team at Belyea to make sure he recommended the best solution to our problem. When Andrew and Richard were sent to our home to do the dismantling of the old system and to install the new system, they were thoughtful and professional throughout the two-day process, and our impression throughout was that this is a team of experts who make sure the work is done correctly. The new system is great.