I ordered a Statum made sofa through a a store I was referred directly to by e-mailing Statum. The person I dealt with at this store told me he was a direct representative of Statum. The sofa arrived in approx. 4 weeks as promised, but the seat and back cushions were all two inches narrower than the sofa frame, leaving a large gap on the sides. I immediately signalled this to the store, and sent photos by e-mail. I was made to deal with the Statum representative who appears to work in the store. They agreed to redo the cushions. Now, four months later, and dozens of phone calls later, only the seat cushions have been redone. The back cushions were redone, but not made 2 inches higher as per the original order (charged an extra $90 for this). I have been continuously promised the cushions, and given an untold number of excuses as to why the cushions haven't been made. Several visits to the store, and empty promises, more empty promises, and still I have nothing. Now, another promise - for another week later; even though I was assured I would have these cushions well over a month ago. A weekly saga of leaving messages, with calls sometimes returned, and sometimes not. This experience with Statum has completely taken the joy out of making a new furniture purchase. Would I recommend them? Absolutely not. Customer service does not seem high on their priority list. This buying experience has left me frustraters and aggravated and the sofa in my living room is not the sofa I ordered.
At long last (nearly 6 months after my original order), I have the cushions I ordered. There were further complications than the above mentioned ones, but I was also given two decorative cushions in the fabric of my choosing for my inconvenience.