Lea in Cobourg

The process started out quite simply; we went to the showroom and found a salesperson who was very helpful. After we left we went back and forth with the same sales person to make sure the drawings were right for the pool house. When we would get the revised drawings they were always wrong, not to mention some of the accessories that we had requested were forgotten. Once the deposit was paid it was hard to get a hold or a call back from anyone. We thought it will all be worth it when it is done. When they came to build it one of the walls was pre built the wrong way and the builder (a contractor that they hire out) was gifted enough to switch the wall around. Once it was build it was a master piece. It looked great. However the windows were not built as to what the agreed plan was. They had to come back and redo the windows. They had built them shorter then they were supposed to be. Once that was fixed we thought that we were finally done. Until we had the first rain and it leaked; the windows leak; the floor where there are gaps leak and the bottum of the doors and windows leak. They had come back and caulked the windows; but they still leak. My advise is if you like the look of Summerwood products; ask for references; for me i would never suggest this company, not because of the product but because of the poor communication and overall satisfaction of the built product.