I was quoted 2-3 days for the installation of hardwood floor. I arranged for the job to be started on a Wednesday so that it would be completed for the weekend. It took 2 weeks to complete the job. The work was done in the kitchen area which meant I had no cooker for the first weekend and was effectively living in my basement(which is cold). There were various reasons for the job not being completed on time: workers not turning up on time, a worker being ill and having to finish early, not enough materials ordered for the job, plumber not turning up when arranged. I have spoken to customer services at CDL but am not satisfied with the response I got, which was basically an apology. I had anticipated that they would have offered some form of compensation for the inconvenience they had caused. I wrote a letter to the manager on 28th June 2012 but have not received a response. I think the standard of work is good, but not their customer service.
- Approximate cost of services:
- $5,950.00