The service technician Mike Zevallos arrived as scheduled. He came in with all the equipment he needed to get the job done. I asked him to keep me up to date on what exactly he is doing for the maintenance. He patiently answered any questions I had. He completed the job in a timely manner. When I mentioned that my AC cover seems to be missing, he mentions that sometimes they blow away which I did not expect. At the end of the service I was surprised when he mentioned to me that he found my AC cover and brought it into the garage for me. This was above and beyond what he was there to do but this showed his caring nature of doing more for his customer. I was grateful for this gesture. Thank you Mike.
- Company Response
Thanks Pamela. I will pass this great feedback along to the entire team. Thanks for sharing. ~ Rich