I decided to replace all the aluminum framed windows in our house. The condensation and failed seals that were especially noticeable in the fall/winter prompted me to do my research. I spoke to a number of local window vendors and to be blunt, some weren't prompt with callbacks or did not seem to be interested in any follow up. Some didn't explain the install method they were using in the quote provided. Long Life was the only company to pass on all fronts of customer service. Blaine (sales rep) and Randy and Corey (installers) were courteous and professional throughout the process. Blaine was good at explaining things and getting the ball rolling. Randy himself came out to take the detailed measurements. In the end, we replaced 16 windows, patio door and a skylight. The windows and patio door were installed using the nail flange method which required our vinyl siding to be removed, the window installed and the siding being re-attached. Randy and Corey did a fine job in doing all of this. They were friendly and willing to answer any of my questions. They take care to clean up at the end of each day. Corey went an extra step in that he offered to re-attach our window blind brackets. The total job took about 3 days and I am quite satisfied with the product and the installation. I just had the final walk through with Blaine and informs me that Randy noticed that one of the windows had a slight frame defect above the latch. I hadn't noticed this but Blaine will be getting Vinyltek to contact us to arrange for replacement. I apprecicate this proactive service. You may pay a little more than using another company but the service and lifetime transferable warranty more than offsets this. I would definitely recommend Long Life to anyone I know.
- Approximate cost of services:
- $11,500.00
- Any advice to offer fellow homeowners facing a similar project?
- Be sure to compare the same installation methods when you are comparing quotes.